Mposports Terms and Conditions – Complete Platform User Guide

In these Terms and Conditions, the following words and expressions carry the meanings stated below unless the context requires a different interpretation:

• "mposports" refers to the online betting platform accessible via the official website https://mposports.app and the mposports mobile app.
• "Member" or "User" refers to any individual who has registered and holds a valid account on the mposports platform.
• "Account" refers to the personal account registered in a member's name to access mposports services.
• "Deposit" refers to the funds deposited by a member into their mposports account for betting purposes.
• "Withdrawal" refers to the process of transferring funds from a member's mposports account to their bank account or preferred payment method.
• "Bonus" refers to any credits, free cash, free spins, or other benefits offered by mposports to members under specific conditions.
• "Wagering Requirement" refers to the minimum number of times a sum of money must be wagered before the associated wins can be withdrawn.
• "Platform" refers to the entire mposports service ecosystem, including the website, mobile app, games, payment systems, and customer support.

To register and use mposports services, you must meet the following eligibility requirements at all times while using the platform:

• Be at least 18 years old at the date of registration and during use of the platform.
• Registering personally in your own name with information that is true, accurate, and current.
• Not appearing on any list of individuals prohibited from using online betting services under local laws.
• Hold a valid Malaysian bank account in your own name for deposit and withdrawal purposes.
• Never previously banned or suspended from the mposports platform for a terms violation.

During registration, you are required to provide accurate personal information including your full name, phone number, email address, and bank account details. mposports reserves the right to request identity verification documents (KYC) at any time to verify the information provided. Failure to complete the KYC process within the stipulated period may result in your account being temporarily suspended until verification is complete.

Your mposports account is exclusively for your personal use only. You are fully responsible for all activities that occur under your account, whether carried out by yourself or by any other party who gains access through your negligence.

Account Security

You must use a strong and unique password for your mposports account. Never share your login details with anyone, including family members. mposports will never ask for your password via email, phone, or live chat — any such request should be treated as a fraud attempt and reported to our security team immediately.

Update Information

You are responsible for ensuring that the personal information in your account remains accurate and up to date. Should there be any changes to your phone number, email address, or bank details, please update them in your account settings or contact the mposports support team. Outdated or inaccurate information may delay the withdrawal process.

Mposports supports a wide range of payment methods popular among Malaysian users. All financial transactions are protected by 256-bit SSL encryption to ensure the security of your funds at all times.

Deposit

• The minimum deposit amount is as stated on the deposit page within your account.
• Deposits via instant bank transfer (FPX) and local e-wallets are processed instantly.
• Mposports does not charge any processing fees on member deposits.
• Deposits must be made from a bank account registered in your own name. Third-party deposits are not accepted.

Withdrawal

• The minimum withdrawal amount is as stated in your account settings.
• Withdrawals to Malaysian bank accounts are processed within 30 to 60 minutes on business days.
• All withdrawals will be processed to the same bank account used for the deposit, for security and compliance purposes.
• Mposports reserves the right to request additional identity verification before processing large withdrawals.
• Withdrawals involving bonus funds can only be processed once all wagering requirements have been fully met.

Mposports offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page, and those specific terms should be read together with these general Terms and Conditions.

General Bonus Terms

• Each bonus has its own wagering (rollover) requirement that must be met before any withdrawal is permitted.
• The welcome bonus is only available to new members who have not previously registered with mposports.
• Each member is only eligible to claim each type of promotion once unless stated otherwise.
• Mposports reserves the right to void any bonus claimed through illegitimate means or in violation of the spirit of the relevant promotion.
• Bonuses may not be transferred between accounts or directly exchanged for cash.
• Maximum wins from bonus funds may be subject to specific limits as stated in the promotion terms.

All games available on the mposports platform use Random Number Generator (RNG) technology that has been independently audited by internationally recognised certification bodies. This ensures every game outcome is fully random and unbiased.

• Settled game results are final and may not be disputed unless there is clear evidence of a verifiable technical error confirmed by the system.
• In the event of a technical disruption during a gaming session, mposports will settle bets based on the system records retained. Results recorded by the mposports server are final.
• Any attempt to exploit software bugs, system vulnerabilities, or display errors to gain an unfair advantage is prohibited and may result in voided wins and account termination.
• For live casino games, the game rules explained by the dealer during the session are binding. Any disputes must be reported to the support team within 24 hours.

Mposports ensures that all slot games, table games, and Live Casino games offered are sourced from world-class, fully licensed software providers. The RTP (Return to Player) value for each slot game can be found in the respective game information.

Using the mposports platform for any illegal, unethical, or harmful activity that damages the interests of the platform or other members is strictly prohibited. The following are among the strictly forbidden activities:

• Registering more than one account, whether under your own name or using another person's name or details.
• Using automation software, bots, scripts, or any technical method to gain an unfair advantage.
• Colluding with other players to manipulate game results or to exploit the bonus system.
• Money laundering — using the mposports platform as a channel to transfer or conceal proceeds from illegal activities.
• Using a credit card or payment method belonging to another person without valid authorisation.
• Spreading false information, defamatory content, or material that damages the reputation of mposports or other members.
• Any attempt to hack, intrude upon, or disrupt the technical operations of the mposports platform.

Mposports reserves the right to suspend, restrict, or terminate any member's account at any time if there is reasonable cause to do so, including but not limited to violations of these Terms and Conditions.

Termination by Member

Members may request to close their mposports account at any time by contacting the customer support team. Before the account closure is processed, all eligible balances will be returned to the member's registered bank account, subject to the settlement of any active wagers and fulfilment of any outstanding bonus wagering requirements.

Termination by mposports

In the event of a serious breach of terms, mposports reserves the right to terminate an account without prior notice and to forfeit any balances associated with fraudulent activity or violations. mposports' decision in such matters is final.

Mposports provides the platform service "as is" and makes no express or implied warranties regarding the platform's continuous availability, the accuracy of information, or its suitability for any particular purpose.

• Mposports is not liable for any losses arising from internet service disruptions, user device failures, or external factors beyond the platform's control.
• Mposports is not liable for any indirect, consequential, or special losses suffered by members, including loss of anticipated profits.
• Mposports' liability to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days prior to the relevant claim.

Mposports takes the privacy and security of members' personal data seriously. All personal information collected during registration and platform use is handled in accordance with the mposports Privacy Policy, which forms part of these terms.

By using the mposports platform, you agree to the collection, processing, and use of your personal data for the following purposes:

• Account management and verification, including required KYC processes.
• Processing financial transactions including deposits and withdrawals.
• Sending account-related communications, promotions, and platform updates.
• Fraud detection and prevention, and compliance with legal requirements.
• Product and service improvements based on platform usage analytics.

For more information on how we handle your data, please refer to our Privacy Policy complete mposports.

Mposports is fully committed to responsible gaming practices. We provide a range of tools and resources to help members maintain control over their wagering activity.

• Deposit Limit: You may set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a loss limit to prevent losses from exceeding a level you are comfortable with.
• Mandatory Break: Use the mandatory break feature to temporarily pause playing for anywhere from 24 hours to several weeks.
• Self-Exclusion: For those who need more serious support, a long-term self-exclusion option is available through our support team.

If you or someone you know is struggling with betting habits, we encourage you to seek help. Visit our Responsible Gaming page for available information and support resources.

Mposports reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice for minor amendments, or with reasonable notice for material changes.

Members are advised to review this Terms and Conditions page periodically. The "Updated" date at the top of this page indicates when these terms were last modified. Continued use of the mposports platform following any amendment to the terms constitutes acceptance of the revised terms.

Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the operations of the mposports platform. Any dispute arising from or in connection with the use of this platform shall be resolved through the process established by mposports, and where necessary, through binding arbitration in accordance with the prescribed procedures.