Mposports Privacy Policy – Your Personal Data Protection

Mposports values the privacy of every individual who uses our platform. This Privacy Policy clearly and transparently explains how we collect, use, store, protect, and in certain circumstances share your personal data when you use mposports services.

This policy applies to all users of the mposports platform, including website visitors, prospective members in the registration process, and registered members actively using our services. By registering an account or continuing to use the platform after this policy has been updated, you are deemed to have read and agreed to the terms stated herein.

If you do not agree with any part of this Privacy Policy, we advise you not to use the mposports platform and to contact our support team with any further queries before making a decision.

Mposports collects your personal data through several channels — directly from you during registration and platform use, automatically via tracking technologies, and in certain cases from trusted third parties such as identity verification providers.

Data You Provide Directly

• Full name as shown on your official identification document.
• National identification number (MyKad) or passport number for KYC identity verification purposes.
• Active email address and mobile phone number.
• Bank account details including bank name, account number, and account holder name.
• Date of birth to verify that you meet the minimum age requirement.
• Current residential address if required for compliance purposes.

Automatically Collected Data

• IP address and related geographic location information.
• Device type, operating system, and web browser details used.
• Platform usage patterns including pages visited, session duration, and in-platform actions.
• Transaction data including deposit history, withdrawals, wagering, and wins.
• Communication logs with the mposports customer support team.

Every piece of data we collect is used for a specific and legitimate purpose. mposports does not use your data for purposes not stated in this policy without first obtaining your consent.

You may opt out of marketing communications from us at any time by contacting the mposports support team or through the notification settings in your account. However, communications related to account management and security cannot be opted out of, as they are essential to the safety of your account.

Mposports does not sell, rent, or disclose your personal data to third parties for independent marketing purposes. However, there are specific situations where data sharing is necessary to keep the platform functioning properly or to meet legal obligations.

Third Parties That May Receive Your Data

• Payment service providers: To process your deposits and withdrawals through payment channels integrated with the mposports platform.
• Identity verification (KYC) providers: To verify the authenticity of your identity documents in order to meet compliance requirements.
• Game providers: Minimum game session data required by game software providers to enable a seamless gaming connection.
• Authorities and law enforcement: When required by a valid court order or directive from a competent authority.
• Audit and compliance partners: For internal and external audit purposes that require a review of transaction records.

Mposports continuously invests in security infrastructure to ensure your personal data remains protected against unauthorized access, loss, misuse, or disclosure.

• Data encryption in transit: All communications between your device and mposports servers are secured by TLS 1.3 protocol with 256-bit SSL encryption.
• Data encryption at rest: Sensitive data stored in our databases, including financial and identity information, is encrypted using military-grade encryption algorithms.
• Layered access controls: Only mposports staff with a legitimate business need and specific authorisation may access member data.
• 24/7 Monitoring: Intrusion detection systems and security monitoring operate around the clock to detect and respond to any threats promptly.
• Regular security testing: mposports conducts regular penetration testing and security audits carried out by independent cybersecurity experts.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in your account's security by using a strong password and not sharing your login credentials.

Mposports uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and deliver more relevant content to you.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance cookies: Collects information on how you use the platform to help us improve the overall user experience.
• Functionality cookies: Saves your preferences such as language, display settings, and login information for a more convenient return visit.
• Analytics cookies: Helps us understand platform traffic and usage patterns through aggregated data that does not personally identify individuals.

As an mposports member, you have certain rights regarding your personal data. mposports is committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, contact the mposports support team via the platform's live chat. We will process your request within a reasonable timeframe, typically within 14 working days. In certain circumstances, we may need to verify your identity before processing the request.

Mposports retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations.

• Active account data: Retained for as long as your account is active and for a period following account closure to meet legal requirements.
• Financial transaction records: Retained for the minimum period stipulated by financial compliance and anti-money laundering (AML) requirements.
• Support communication logs: Retained for 24 months from the date of last communication for reference and dispute resolution purposes.
• Usage and analytics data: Deleted or anonymised once no longer needed for platform improvement purposes.

Once the retention period expires or when data is no longer required, mposports will delete or anonymise the relevant data in a secure and irreversible manner.

The mposports platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover or become aware that we have collected data from someone under the age of 18, we will take immediate steps to delete the account and all associated data without delay. Parents or guardians who believe their child has registered on the mposports platform are encouraged to contact our support team immediately.

Mposports reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. The "Updated" date at the top of this page always indicates the last date this Privacy Policy was modified.

For material amendments that significantly affect how we use your data, we will provide reasonable notice via your registered email or through in-platform notifications before the changes take effect. Continued use of the mposports platform after the effective date of such amendments constitutes your acceptance of the updated policy.